Return & Refund Policy

At Shri Veggies, we are committed to delivering the freshest fruits, vegetables, and high-quality groceries to your doorstep. Since we deal in perishable items, we have a clear and fair policy regarding returns and refunds.

1. Freshness & Quality Guarantee (Fruits & Vegetables)

Check at Delivery: We highly recommend checking the quality and freshness of all fruits and vegetables at the time of delivery.

Instant Return: If you are not satisfied with the quality of any fresh item, you can return it on the spot to our delivery partner, and we will adjust your bill or issue a refund.

Reporting Window: If you notice a quality issue after delivery, please report it to us within 4 hours of receiving your order by sharing a photo of the item via WhatsApp at +91 8743969604.

2. Non-Perishable Items (Packaged Groceries)

For packaged goods, dairy, or non-perishable items, returns are accepted within 4 hours of delivery.

The item must be unused, unopened, and in its original packaging with all seals intact.

3. Non-Returnable Items

Items that have been cut, cooked, washed, or partially consumed cannot be returned or refunded.

Items damaged due to improper storage after delivery cannot be returned.

4. Refund Process

Once your return request is approved:

Cash on Delivery (COD): If you paid via cash, we will refund the amount via UPI (GPay/PhonePe/Paytm) or adjust it in your next order.

Online Payments: For prepaid orders, the refund will be processed back to your original payment method within 2 to 3 business days.

5. Get in Touch

If you need to request a return or refund, please contact us immediately with your order details:

WhatsApp/Call: +91 8743969604

Email ID: shriveggies22@gmail.com